Dear Sir/Madam

My account has been blocked since June. I have gone through many processes however i still do not have an access to my hotmail account.

Please note that i have all my personal data including photos, contacts, etc in my hotmail account.

I filled in several forms however because i cannot remember my security question's answer, i still could not get an access to my mail account.

Recently i have received an email with SRX1213880365ID request number, however when i click on the link it tells my new email account is not allowed to see this incident.

I am in a position to provide all information in my hotmail to proove that i am the accountholder. May i kindly ask if anyone can help me on this matter.

It has a long time and i still cannot get my data back...

Thank you very much for your help in advance

Regards

Zeynep