问题 提问于 2013年10月8日
Have been trying to access a second email account that I've had for years and the "New" "Overprotective" screen and questions are not allowing access...
1) I have been able to change the password and that isn't "Proof" enough of my identity or, ownership of the account.
2) the email address shown, to send a "Code" to, is wrong and I am NOT the owner of.
3) I have correctly requested a "Code" be sent to a good email address for me, and once sent, received and attempting to apply, the "Code" has NOT/does NOT/will NOT work!!!
I have contacted the "experts" with your customer service and support centers, several times and can painfully see that this instance is NOT part of their script of problems and responses.
Can you either:
1) allow me to change thee password again, as proof of my identity and ownership of the account in question or,
2) Provide a "Code" to input, that will actually work and allow me access to my account??
This instance is beyond the pale and has gone on way too long, from a company that prides itself on innovation.
This "Migration" of accounts, from hotmail (which wasn't broken in the first place) to Outlook, has been a complete disaster and failure!!!
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