i cannot sign in, it goes to ‘call us overprotective’ and asks for a code, i do not have one but the email address it shows for me is wrong, so i cannot get the code they say they will send me.

I am not able to sign in because it goes to a page saying 'call us overprotective' and asks me for a code.  I do not have one.  It has an email address for me where it says it will send me a code but the email address it has for me is wrong so there is no way I can get the code.

My correct address is *** Email address is removed for privacy *** and the address it has for me and where I presume it will send the code is *** Email address is removed for privacy ***     It has an extra m in it.  What do I do, I do not want to lose access to my account.
Someone please help me.  Margaret Morris