I originally posted about this issue almost a year ago. I provided Fiddler traces twice, and was promised escalation to support specialists several times. I have yet to receive a basic answer to my question
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cf http://answers.microsoft.com/en-us/windowslive/forum/mail-signin/error-youre-currently-signed-in-with-an-office-365/670d4e97-ff7d-4459-a325-d3c3f76019c6
cf http://answers.microsoft.com/en-us/windowslive/forum/mail-signin/error-youre-currently-signed-in-with-an-office-365/64ea673f-6774-4988-bea8-f3b3d76322cd
The issue is this: I've had a Passport / Live Id / Microsoft account for many, many years. I have all my Microsoft-related context associated with this account, including a Windows Phone, Windows and Windows Phone apps, lots of SkyDrive data, lots of contact
and calendar entries, etc.
The main email address for this account is a @cornell.edu email address. This is an alumni address that basically forwards to another email address. Right now that's a gmail address, but I was hoping to change that.
Anyway, at one point in time I was suddenly unable to access Outlook.com. I get the following error:
This account can't be used to access Outlook.com
You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account).
I have no relationship to Office365. However, I suspect that the cause is that Cornell University is no on Office 365, and for some reason that's made my cornell.edu account unusable with Outlook.com.
I've been asked to talk to Cornell's email administrators, but they have nothing to do with this. The problem, as far as I can tell, is that Outlook.com isn't smart enough to figure out that my account isn't an Office 365 account, and Office 365
isn't smart enough to bounce me back to Outlook.com.
I'd really appreciate some help with this, and not the kind of help that promises escalation and then never delivers.
Thanks.
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