问题 提问于 2013年9月22日
Hello,
I have been unable to access my Outlook.com email account for the past week. The issue started when I was unable to fetch new mail from the POP server. I wasn't sure what the problem was a the time, but when I tried to sign in at outlook.com I received the following message:
Your account has been closed
I have been unable to access my Outlook.com email account for the past week. The issue started when I was unable to fetch new mail from the POP server. I wasn't sure what the problem was a the time, but when I tried to sign in at outlook.com I received the following message:
Your account has been closed
It looks like the Terms of Use may have been violated. To have our support team look into this, please click the support link below.
I have filled out the account recovery form numerous times and I haven't received much for response. The last response I received was:
Is there anyway I can verify the account so it can be re-opened? I really need access to my email asap, and I am willing to provide any verification to get things back to normal.
Thank you.
Barb
I have filled out the account recovery form numerous times and I haven't received much for response. The last response I received was:
After reviewing the information you provided and looking at your account details, I have determined that the Microsoft Account Public Moderators can best address your concern. They are experts in your field of inquiry and would be in a better position to address your concernSo here I am posting on this forum, hoping someone will be able to help. I didn't violate any of the terms of use, so I am assuming that my account was hacked and used for spamming purposes. I reset my account password a few days ago but that didn't make a difference in regards to my account being re-opened.
Is there anyway I can verify the account so it can be re-opened? I really need access to my email asap, and I am willing to provide any verification to get things back to normal.
Thank you.
Barb
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