Windows live mail imap folders. login authentication failed. None of the authentication methods supported by your imap server are supported on this computer

Changed account from pop to imap following instructions with my provider - when try to open account to see messages get message that Windows live mail needs to download folders - 1st question - which folders is it trying to download, I assume those set up by provider on server?

When click download get above message. can anyone suggest what I can do

Also told by Windows European service that this address would connect me to a live chat - I couldn't find this on website - any suggestions?

thanks