问题 提问于 2013年9月18日
On September 13th, 2013 my system installed scheduled Windows7 Updates. From that point on I can neither "send" nor "receive" email.
The error message in it's entirety is:
The connection to the server has failed.
Subject 'xoxoxoxo'
Server: 'smtp.verizon.net'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 465
Secure(SSL): Yes
Socket Error: 10060
I CAN send and receive mail by way of webmail at verizon.net.
I contacted Verizon Tech Support. I was told to change my Incoming Server from "incoming.verizon.net" to "pop.verizon.net".
I was told to change my Outgoing Server from "outgoing.verizon.net" to "smtp.verizon.net"
After changing the server IDs there was no difference.
Verizon switched the Outgoing Port a long time ago from 25 to 465.
My Incoming Port is 995.
The Outgoing Port is checked to "My server requires authentication" and "Uses the same settings as the Incoming Server".
Both Ports are checked to "This Server requires a secure connection (SSL)"
After 50 minutes on the phone with remote control of my system, I was told the problem was not on their end and was told to go to the web and see if I could find an answer there.
I have run Norton Utilities and cleaned and compacted my Registry.
I have uninstalled all Windows Essentials including Windows Live Mail.
I have downloaded and reinstalled Windows Live Mail.
I have followed all the instructions in the replies to various community messages.
I am still unable to Send or Receive email.
Any assistance would be greatly appreciated.
Thanks in advance.
The error message in it's entirety is:
The connection to the server has failed.
Subject 'xoxoxoxo'
Server: 'smtp.verizon.net'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 465
Secure(SSL): Yes
Socket Error: 10060
I CAN send and receive mail by way of webmail at verizon.net.
I contacted Verizon Tech Support. I was told to change my Incoming Server from "incoming.verizon.net" to "pop.verizon.net".
I was told to change my Outgoing Server from "outgoing.verizon.net" to "smtp.verizon.net"
After changing the server IDs there was no difference.
Verizon switched the Outgoing Port a long time ago from 25 to 465.
My Incoming Port is 995.
The Outgoing Port is checked to "My server requires authentication" and "Uses the same settings as the Incoming Server".
Both Ports are checked to "This Server requires a secure connection (SSL)"
After 50 minutes on the phone with remote control of my system, I was told the problem was not on their end and was told to go to the web and see if I could find an answer there.
I have run Norton Utilities and cleaned and compacted my Registry.
I have uninstalled all Windows Essentials including Windows Live Mail.
I have downloaded and reinstalled Windows Live Mail.
I have followed all the instructions in the replies to various community messages.
I am still unable to Send or Receive email.
Any assistance would be greatly appreciated.
Thanks in advance.
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