I have been using Windows Live Mail for years, currently with Windows 7.

Occasionally, and more frequently of late, the program hangs on the "authorisation" cycle 

and will not download mail.

After about 60 seconds it says "the POP3 server has not responded, do you wish to wait another 60 seconds" closely followed by another pop up box saying "please enter your name and password for mail.btinternet.com"

It makes no difference if I take the remembered password or overtype the password then enter.   After answering both (in either sequence) the program waits another 60 seconds then does the same.

I have re-opened the program, re-booted the PC, re-booted the modem, all seem to have no consistent effect.

On trying it later, perhaps later the same day or next morning, Windows live mail works and the backlog of emails arrive on my PC.

I have checked using web mail on the BT site and seen them waiting there.  I have also checked the BT password on the web mail system so I know that is correct.

Anyone any ideas ?

Moved from ( Windows / Windows 7 / Email & communications )