I was unwillingly updated to Windows 10 from Windows 7 about 10 days ago.  I had wanted to remain on Windows 7 and was surprised to find Windows 10 being installed immediately I turned on my computer one morning.

Once it was downloaded to thought I would see how it went and the only initial problem I found was that after clicking the left button to do anything, there was always a delay of about 1 second before I could do anything else.  This was annoying but I thought I can live with this and that it would probably sort itself out.

Then I found I could no longer access the start menu.  This meant I could not access Windows Live Mail, which is very important to me and had always worked well in Windows 7.  When I logged out and restarted the computer the Start Button/ Live Mail sometimes came back but never for long.  In the end, even if the start button worked, I could not access Live Mail.  I therefore decided to go back to Windows 7 and followed the instructions on how to do this.

However, when I tried to run Windows Live Mail in Windows 7 it would not open and the following error message appeared “MSVCR110.dll is missing from your computer.  Try reinstalling the program to fix this problem.” 

I have done this many times without success, both after uninstalling Windows Essentials using Uninstaller and also using the following text at the command prompt when operating as administrator:  "c:program files (x86)windows liveinstallerwlarp.exe" /cleanup:all /q

When I try to install Live Essentials I get the following error message:

“Couldn’t install the latest versions.  Could not install these programs….. Because there was a problem updating one of the programs none of them were updated: Error Ox80040609”. Source WLX Suite.”

I have followed the link to get further help and run Disc Clean Up and the Microsoft .NetFramework Repair Tool.  This could not correct the problem.

I have also used System File Checker using the command prompt “sfc /scannow”.  This found no integrity violations.

Any suggestions on what else I could do to try and fix this problem would be gratefully received.