windows live mail

Dear Microsoft,

I have one issue in windows live mail, when I print the emails which contain the special characters like ' or ? ect.

when I made it print its shows some symbols..

I did some steps I found in Microsoft forum but still now work.

1. Open your Windows Live Mail
2. Press(ALT+F)
3. Choose Options.
4. Click Mail.
5. Click Read tab, under Fonts, click the International Settings button 
6. Uncheck box forUse default encoding for all incoming messages
7. ClickOK.

can any one help me.

Here is my email ID: *** Email address is removed for privacy ***

Thanks

Jon agbulos