Windows Live Mail

It is taking forever for some emails to pull up from my draft folder.

Then when they pull up, I copy something but when I goo to paste it somewhere else, the whole system goes down.

This has been going on for days.

Why the sudden slow response?

Why can't you copy and paste?

Why can't you live chat with Windows Live Mail technicians about fixing this.

This is like Facebook.  You just complain over and over and maybe it gets fixed and maybe it doesn't but no one gets back to you.  There's no way of knowing if they are even working on the problem.  It's been going on for 3 days already.