问题 提问于 2013年8月18日
Hello,
I am trying to close my Windows Live ID account associated with Outlook.com, however I receive a message stating that I cannot close the account until I have cancelled "...any paid services or Microsoft Points account associated with [my] Microsoft account".
I have already cancelled my Xbox Live music pass, but I do have 84 points remaining on my account which I do not wish to use; I cannot simply zero out the balance as there is nothing that costs 84 points on the Zune marketplace.
Again, I do not wish to use the points. I simply want to close this Windows Live ID account. Please provide assistance in this matter as soon as possible.
Thank you.
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