WHY THE **** DO YOU NOT LISTEN TO YOUR CUSTOMERS?

I AM FEED UIP OF GOING ROUND IN CIRCLES ANSWERING THE SAME QUESTIONS EVERY NIGHT GETTING LINKS FROM YOU I CANT OPEN ALL I WANT IS A PASSWORD SO I CAN GET TO MY HOTMAIL.COM ACCOUNT WHICH KEEPS GETTING BLOCKED BECAUSE LINKS DONT WORK IS THAT SUCH A BIG DEAL TO ASK I SUPPOSE IT WILL TAKE ANOTHER WEEK BEFORE YOU ANSWER THIS THE EMAIL ADDRESS IN QUESTION IS *** Email address is removed for privacy *** you have sent links and answers to both  *** Email address is removed for privacy *** and *** Email address is removed for privacy *** PLEASE dont tell me the problem is my end because you are the ones that are telling me what to do. Please reply without a link so I can read it as your helpdesk will just send me round in circles again as according to them last srx that was sent me to thoose sites was not valid! I am 60 years old and just get by using PC I am not a computer wizard I wish I was then perhaps I would not have had to put up with this for the last two weeks.