Why do Microsoft never directly answer product questions?

It is always some user on some forum which is never an authorative answer.

Whether it be Skype

"How do I change my Online Number payments from every 3 months to annual?"

or

"what are the pop and smtp settings for my Outlook.com account?"

or

"is Outlook.com email encrypted or just the login as is the case with yahoo?"

and most other questions too...........

As with all large corporations, they lose sight of their customers and their root and who made them great. and arrogance sets in.