why did l loose a number of my e-mails when hotmail transferred to outllook important e-mails. l didn’t ask to use outlook so why was l told l had to pay when l rang for support?.

l wish to retreive my important e-mails, job applications and more. l didn't request to use outlook so why was l told l had to speak to a specialist to fix this problem and had make a payment when l rang for support?

Many Thanks

hopefully this matter can be resolved asap.