why can’t I speak to a real human being about problems with my hotmail account?

I am having problems accessing my hotmail account.  I have sent details of this problem to the forum.  The answers I have been given aren't relevant to the problem and will not help.  I want to speak to a real live living breathing person who know something about this and I find it much easier to absorb and respond to information and advice this way and I read that there is no such facility available for Hotmail issues.  I find this extremely unsatisfactory and frustrating and would like to know why this kind of help isn't available.  It isn't as though Microsoft needs to cut costs.