where have all my files and folders gone?

so here we go again....

yesterday (Monday 23rd Sept) I logged onto my skydrive to find all my folders and the files in them had vanished.  this appears to have happened on Sunday 22nd sept - the last time I had logged in was in work on Friday 20th Sept. 

there was nothing in the recycle/trash bin, nothing showed up on search; the link between my Office 2013 and skydrive no longer worked.

I have not changed the amount of storage I have up or down, nor have I changed my email address; I had not left the account idle for a long time (unless two days in considered 'a long time').

please, where have my files and folder gone? and please, can I have them back?

This unexplained (what shall I call it, Glitch? faux-pas? major balls-up?) together with the utter lack of interest or response from the service providers  has made me think twice about recommending this product any more to my clients.  This has never happened to me in Dropbox or Google Drive - so this where I'll be pointing people from now on.  

on a side note, why is there no live help for skydrive? is it because it goes wrong a lot? just curious.

is there anybody out there?