when clicking on HELP on esktop i try to open LAUNCH SYSTEM INFORMATION / AND I POPS UP THAT IT IS NO LONGER WORKING. NEED A REASON WHY .

i HAve had Windows 10 since it upgraded. before that i had 7, xp, ?? etc,.. ok- when i want to clear the cache and cookies using HELP and then i Launch System Information from there to clear my cache and cookies. Mostly cache. I used it mainly for tech support and they they would take over the computer. All of a sundden which i think has been about 3 weeks ago i clicked on it and  whatever is all on the HELP menu for AOL  the who thing suddenly quit working. Cannot use anything on HELP. I contacted AOL and they have no solution or Tech that is able to fix it. So what do i do now. Anyone have any suggestions for me? I hate to say this, but AOL Tech support isn't too smart.