When attempting to reset password through an email received after the verification process, I am receiving an error message that the service is temporarily unavailable. Please help,

Hi, I received a message that my account had been compromised and that I needed to verify my information.  After filling out the questionnaire, I received an email with a link to reset my password.   After clicking on the link, I receive an error message saying that this option is temporarily unavailable and to try again later.  I have been attempting to reset my password for over a week now with no luck.  Please help me to reset my password, I have important information that I need to access.  I have completed all the necessary steps including the verification questionnaire (and received a response stating I had successfully verified my account).