问题 提问于 2013年7月22日
Hello, my Hotmail account has been blocked due to several unsuccessful attempts of trying to sign in,
I cannot use the reset options provided which is
- Send a code to my phone, as my phone number since has been changed and the old one is unavailable
- Send reset link to an alternate email address, as the email which i provided for security has been deleted and not in use so i cannot receive the reset link their
I filled in the validation form and have been rejected number of times as i dont remember the emails i sent as it was a long time ago,
i only remember the emails i received and who by and there is no option on the form to write that information down,
My Hotmail is also linked to my eBay account is their anyway i can possible reset my password i even remember my security question and answer but the option to write that down is unavailable and i put it on the validation form and it was still rejected
i dont understand why
can someone please help me
thanks
Sara
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