Unable to receive Hotmail

Hello

since 8th of august i am unable to receive emails,

i am able to  send

i have applied all this fixes

http://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/im-not-receiving-emails-sent-by-my-family-or/377a9bf3-7975-4d76-a6eb-04dcc6d68097

but still i am not seeing new emails

please help

Thanks Tania