Hotmail

Unable to login or recover old hotmail address linked with Xbox Live profile

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归档帖子,发布于 2012年7月9日。 产品:Hotmail(已停止开发)。 其中的信息可能已经过时。

本帖暂无中文翻译,以下为英文原文。

问题 提问于 2012年7月9日
What is Happening:

Old Hotmail Email Address (That has been hacked) is still linked to my Xbox Live Gamertag / Profile.
The information on the old Hotmail Account has been changed. (Secret Q&A , Alternate Email) and i am unsure of what else he was capable of changing

What i have tried:
I have tried going through the Hotmail Recovery found at https://account.live.com/acsr/ but i have been rejected. It has been a while since I used that account to be honest the only important things I used it for was my Battle.NET account and Xbox Live (Battle.NET i got switched over thanks to Blizzard Customer Support) And i failed to think of Xbox Live Account because it was already a profile on my Xbox and i have had no need to recover it.

I have supplied the credit card info that it asks for and i still get rejected?


I have tried going on my Xbox and changing the Windows Live ID from there but it asks me for a password on the previously used Windows ID. (don't have it as the hacker changed it)

What I want to Accomplish:
I am hoping to get my Xbox Live Gamertag / Profile switched over to my new Hotmail Email Address. Reasons being i want to make sure i can still have all my paid for content, and this is a First Gen Xbox 360 so it is ready to crater at any given moment.

Is there any way i can change it to a NON-HOTMAIL email address for my Xbox Live? Hotmail seems un-reliable to me and i would like to have everything on ONE email.


Additional:

I have made a few purchases on this Profile.. And it has my Battlefield Multiplayer ID linked to it..

12Months Gold
2000 Points (purchased 2-3 Weeks ago)

Would hate to lose the money i have put into the account. 


Will be checking back here quite often so if i have not made sense somewhere or you need more information, please let me know!
Looking forward to your replies.. Thanks in advance!!




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