Unable to log into my hotmail/outlook account

I've recently tried to get back into my account and I have verified it multiple times in the past. However via the security questions it is no longer allowing me to get into my account. This leads me to believe that my account has been taken over. I've tried the reset link, however it shows two emails. One seems to be mine, but the other is an account that I don't recognize. Also when I send the request to send a reset, it does not send it to my other alternate email. This is very frustrating since I've had that account forever, and mainly use it to play games/send auditions/or to hand in school work.