Trying to change my Microsoft account's primary email address, and it's not going very well. Hoping someone here can help.
I currently use an old Ontera email address to log into my Microsoft accounts. That address isn't active anymore, so i'd like to switch it out and use my current Gmail address for login/communication purposes. It's to my understanding that I need to change the account's alias to the Gmail address, drop the Ontera address, and put the Gmail as primary. When I go to add the new Gmail alias, I get the following message: "This email address is already taken. Please try another." That tells me I have already used the Gmail address to make a Windows account, which I don't recall doing.
Any attempts to login with the Gmail address give me an error saying: "That Microsoft account doesn't exist. Enter a different email address or get a new account." If I attempt to reset the password for the Gmail address, I get this: "The Microsoft account is incorrect. Please try again." If I try to create a new account using the Gmail address it tells me that it's unavailable.
Am I doing something wrong? Or is there a genuine issue going on here somewhere?
Also for what it's worth, I did something to the security info and when I click on it I get this:
"You recently updated your security info
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