问题 提问于 2013年8月23日
My family member called your Customer Support Centre on Monday, August 19, because he has been unable to access his email account.
He made several unsuccessful attempts. He tried filling out all of the additional security questions, except 'billing information'. But it still said the info was not enough that is why he directly contacted customer support. During the call, I also
spoke to CS and explained that I do have an active and accessible account and the reset info could be forwarded to me so a ticket number was generated and sent to me.
I provided the additional info that you needed, since you referred to the wrong email account. And now the reply is that I have to post to this forum as "Microsoft Account Public Moderators can best address your concern".
Is someone here able to assist with this problem or should I just tell my family member to use a different email service, as it appears that he has now lost access to his Hotmail account that he had been previously been using. Please advise.
Thank you
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