Trying to receive pics from my cell phone to my email

For some reason, I cannot forward pics that I receive on my cell phone to my email account; when I try to forward pics to my email, I get an error text message (9000) stating "your picture message to *** Email address is removed for privacy *** was not delivered because either you or the recipient has chosen not to receive messages".  I called my cell phone carrier, Sprint, and they indicated there are no blocks or restrictions on my cell phone account and that I should check with Microsoft.