Hotmail

This account can’t be used to access Outlook.com

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归档帖子,发布于 2013年10月18日。 产品:Hotmail(已停止开发)。 其中的信息可能已经过时。

本帖暂无中文翻译,以下为英文原文。

问题 提问于 2013年10月18日

A similar generic error, but with some unique conditions as a large number of folks have already reported.  I've attempted the fixes provided with no success (please do not direct me to the generic thread).


What I am able to do:


Log into skydrive from any device

I can still receive my outlook.com e-mail on my Windows Phone and Surface Pro


What I am not able to do:


I am unable to add the account to new install of WIndows 8.1 (this is the first thing I tested) through IE11

I can not access my account through Outlook.com using IE11, IE10, or Chrome (on different devices and on different networks)


Unique Details:


I am not a student, nor is this tied to a .edu managed domain

My live account and outlook account are the same

I was an early adopter/tester for Outlook.com, prior to  Outlook.com the accounts resided on WinISP

I have a custom domain suffix being serviced by Outlook.com (*** Email address is removed for privacy ***)

I do not have an Office 365 account

I have tried using the settings from a working device in the non-working new install with no success (returns "we couldn't find settings for *** Email address is removed for privacy ***).  If I can get the web client to work, I'm sure this will eventually correct itself.


I'm  happy to provide any traces you may need, though I think this may be an account issue.





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