问题 提问于 2013年10月9日
Hello
I have had a hotmail.com address for about 15 years, but haven't checked it recently, perhaps for a year or more. I have a feeling it was shut down due to inactivity and/or outlook changeover. It has been my backup account with GMail for the last several years, and I recently received a message from GMail saying the hotmail address was invalid, which was my first indication that something was amiss.
Microsoft Customer Support wrote: I was able to verify that your account does not exist in our database.
When I explained to Customer support that I was referring to a potentially terminated email account, they suggested I post to this forum.
Is there something that can be done to restore the account? I'm thinking there must be some sort of backup -- seems pretty irresponsible to delete someone's email account permanently, especially since I've been with hotmail for 15+ years.
Thanks for any help!
I have had a hotmail.com address for about 15 years, but haven't checked it recently, perhaps for a year or more. I have a feeling it was shut down due to inactivity and/or outlook changeover. It has been my backup account with GMail for the last several years, and I recently received a message from GMail saying the hotmail address was invalid, which was my first indication that something was amiss.
Microsoft Customer Support wrote: I was able to verify that your account does not exist in our database.
When I explained to Customer support that I was referring to a potentially terminated email account, they suggested I post to this forum.
Is there something that can be done to restore the account? I'm thinking there must be some sort of backup -- seems pretty irresponsible to delete someone's email account permanently, especially since I've been with hotmail for 15+ years.
Thanks for any help!
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