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Jitmon,

Thank you for your reply.

Since my previous post I have called the Surface Help Desk.  I got no more help than from the previous desks.  Two more hours watching the agent experiment got no where.

Jitmon suggests I change the zoom setting for email reply.  I have already done that and for new email.  That does not affect zoom setting or bad formatted display in the reading window and it still results in bad formatting for the inbox mail included in a reply.  It is better in the reply window because it is not too small, but some text is giant size and pictures are sometimes much bigger than the screen.

I am using MS Outlook 2007.  Jitmon is using Office 2016.  There are probably some differences.

I am back to: Outlook 2007 works great with MS Windows 7 on a Dell laptop.  It work poorly with Windows 10 on a MS Surface Book.

Regards,

Paul Bristol