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Stroke victim cannot remember password or the answer to his security question

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归档帖子，发布于 2013年7月20日。 产品：Hotmail（已停止开发）。 其中的信息可能已经过时。

本帖暂无中文翻译，以下为英文原文。

问题 提问于 2013年7月20日
I am helping a friend whose husband recently had a stroke.  He has been trying to sign on to his hotmail account and couldn't remember the password..so when asked to answer the security question he doesn't remember the answer that he had given.
Is there a way for him to contact you in some way so that you can provide him the help that he needs?  I am really trying to help him and cannot find any answer that is totally the same situation.  I know that I have sent him recent emails which were not returned for a bad address, so the account is still active.
Thanking you in advance

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Stroke victim cannot remember password or the answer to his security question2013年7月20日 Stroke victim cannot remember password or the answer to his security question2013年7月20日 my partners hotmail account was linked to mine,now he can no longer access his account. It seems he has lost his password and cant remember the questions he was asked when setting it up.He is 742013年8月5日