问题 提问于 2013年10月20日
Hello,
For the past 24 hours I haven't been able access my Outlook.com mail (formerly known as Hotmail, Windows Live Mail).
Sign-in through the browser succeeds, since I can access my account settings, Calendar and SkyDrive, but mail on Outlook.com fails with "Sorry, there seems to be a problem with Outlook right now". The Outlook service status at https://status.live.com/ is displayed as "running normally".
I've been trying on two computers and a tablet, without any luck.
The browser redirects to https://dub111.mail.live.com/mail/LoginError.aspx?error=120&mkt=en-us&ru=https%3a%2f%2fdub111.mail.live.com%2fdefault.aspx and displays the said error message.
Tried again after clearing all browser history, cookies, offline data and cache, and after clearing the DNS cache as well (with IPCONFIG /FLUSHDNS), still unsuccessful.
I've also tried with my smartphone (configured to connect to m.hotmail.com through SSL), both on Wifi and on 3G mobile data, and with Outlook 2003 (using the Outlook Connector). The Outlook Connector's error log reads as follows, might be helpful for you (I've hidden my email address therein, in order to avoid being targeted by spammers):
<<
Outlook Hotmail Connector Version 14.0.6123.5001
Account: *** Email address is removed for privacy ***
Signed in successfully at 20.10.2013 20:59:00
Mail: Error at 20:59.
Calendar:
Contacts: Last successfully refreshed at 20:59.
Errors :
Time: 20.10.2013 20:59:10
Error in Mail
The server reported a temporary error.
Error: 5102. Server. Xfs[10.211.24.8]d1583(GetAccountData).
Time: 20.10.2013 20:59:20
Error in Mail
Error with Send/Receive.
There was an error synchronizing your folder hierarchy. Error : 80041004.
Time: 20.10.2013 20:59:30
Error in Mail
The server reported a temporary error.
Error: 5102. Server. Xfs[10.211.24.8]d1583(GetAccountData).
>>
This was all working fine until about 24 hours ago.
Please advise as how to fix the problem.
Best,
Raoul
For the past 24 hours I haven't been able access my Outlook.com mail (formerly known as Hotmail, Windows Live Mail).
Sign-in through the browser succeeds, since I can access my account settings, Calendar and SkyDrive, but mail on Outlook.com fails with "Sorry, there seems to be a problem with Outlook right now". The Outlook service status at https://status.live.com/ is displayed as "running normally".
I've been trying on two computers and a tablet, without any luck.
The browser redirects to https://dub111.mail.live.com/mail/LoginError.aspx?error=120&mkt=en-us&ru=https%3a%2f%2fdub111.mail.live.com%2fdefault.aspx and displays the said error message.
Tried again after clearing all browser history, cookies, offline data and cache, and after clearing the DNS cache as well (with IPCONFIG /FLUSHDNS), still unsuccessful.
I've also tried with my smartphone (configured to connect to m.hotmail.com through SSL), both on Wifi and on 3G mobile data, and with Outlook 2003 (using the Outlook Connector). The Outlook Connector's error log reads as follows, might be helpful for you (I've hidden my email address therein, in order to avoid being targeted by spammers):
<<
Outlook Hotmail Connector Version 14.0.6123.5001
Account: *** Email address is removed for privacy ***
Signed in successfully at 20.10.2013 20:59:00
Mail: Error at 20:59.
Calendar:
Contacts: Last successfully refreshed at 20:59.
Errors :
Time: 20.10.2013 20:59:10
Error in Mail
The server reported a temporary error.
Error: 5102. Server. Xfs[10.211.24.8]d1583(GetAccountData).
Time: 20.10.2013 20:59:20
Error in Mail
Error with Send/Receive.
There was an error synchronizing your folder hierarchy. Error : 80041004.
Time: 20.10.2013 20:59:30
Error in Mail
The server reported a temporary error.
Error: 5102. Server. Xfs[10.211.24.8]d1583(GetAccountData).
>>
This was all working fine until about 24 hours ago.
Please advise as how to fix the problem.
Best,
Raoul
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