SNDS Reporting Program Bugs

Why does the SNDS IP Status report tell me that our Sending IP is Blocked, but when I fill out the support form here: https://support.live.com/eform.aspx?productKey=edfsmsbl3&ct=eformts, I receive multiple email responses saying, "More information needed," or "I do not see anything offhand that would be preventing your mail from reaching our customers from your IP: xxx.xx.xx.xx."  Then I'm instructed to refer to the SNDS service to check on the Health of my IP, which has ALREADY told me that my IP is being blocked.  This is completely circular and does not resolve any problems.  How can I possibly remove the block from my IP if Microsoft will not acknowledge that there is a block present?