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归档帖子，发布于 2013年8月17日。 产品：Hotmail（已停止开发）。 其中的信息可能已经过时。

本帖暂无中文翻译，以下为英文原文。

问题 提问于 2013年8月17日

I've just set up a new hotmail e-mail address. Having signed out,  I cannot now sign into the account.  My password is not being recognised.  I followed the help links to recover password have received an e-mail (twice) saying I have provided insufficient information.  On further attempts to access help  I have been told I have entered my wrong answer to my security question too many times - although I am entering the answer to the question I set up.  I have also requested a code via mobile text but have not received a response. 

Can anyone advise me how I can get help from Microsoft because I am getting fed up with their inadequate help

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