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sign-in is blocked

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归档帖子，发布于 2013年8月5日。 产品：Hotmail（已停止开发）。 其中的信息可能已经过时。

本帖暂无中文翻译，以下为英文原文。

问题 提问于 2013年8月5日

I am trying to login to my Skydrive account and I cannot.  When I enter my username and password at login.live.com, I get "Sign-in is blocked" on the screen.  It also says:

"Someone entered the wrong password too many times.
If you signed up for this account through an organization, you might not be able to use it yet."

 

I have tried the password reset questionnaire by following the "Reset your passord" link, but I didn't receive a response.  The option for texting to my phone won't work for me because an outdated phone number has been stored on my account. I can't remember any security question either.

 

I need to access the valuable info I have stored on my Skydrive and you folks are my last resort!  The microsoft account in question is  *** Email address is removed for privacy ***  I am using a colleague's Microsoft account to be able to even post on this forum.

 

Please help!

Thanks.

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