问题 提问于 2013年8月8日
Hello my name is Jackoline, Recently I've been on contact with Surface Support as I've lost my password for my hotmail account. we have attempted to reset the password using 2 methods: using call/text and a secret question. I've not received a call or a text. The secret question is not one I remember setting. They have guided me through creating a new account in order to recover my previous one. May there be someone to assist me in this scenario as l do not want to spend hours of attempting to gather my contacts, emails or other information I may need
Thank you for taking the time to read this. It's really appreciated
撰写回答