self-help recovery will not retrieve your emails you need to provide us the following information:

• When was the account switched to Outlook.com?   1/10/2013
• Did the data loss occur right after Outlook.com upgrade or was the data still there for a brief time? 
• Yes  it was lost of switch over from hot mail to live.com
• Did you have any issues logging in before noticing data loss? Did you reset your password   ?   no
• Did you click on any link before the issue occurred?   no
• Did you try to deactivate or downgrade to Hotmail.com before the issue occurred?  no

Lastly, please provide us the affected email address through the private message for investigation purposes. You may refer to the private message area or you need to click the notification that states “You have a private reply to this message. Click here to read it on our secure private messages section.", be sure that you are signed in to view my message.

 *** Email address is removed for privacy ***,  earlier it was *** Email address is removed for privacy ***