security code issues

I followed the instructions for the security code using an alternate email address.  I received the code, 20 mins later, then tried to log in.  I got the same page requesting  the same information.  Like a dummy, I filled in the alternate address again.  I now have another code and still get the same page requesting the same info.  Now it has already been established who the dummy is and this dummy needs help.  I still get the same message and I now have 3 codes and still can't get into the account.  What now??