Hi!
My Mac was running slowly so I did a system restore from scratch but made sure I had a good Time Machine back up. I checked with the help line at Microsoft and they said I would be able to restore my email accounts and history from the Microsoft User Data folder.
When I went to reinstall Office 365 Home Premium it installed the 2016 version, I had 2011 before.
I now can't see where the information is that I need to import to the newly installed version and if I do find it I'm not sure how to bring it in so that my Outlook accounts and emails will be restored.
The .olm file I imported just sits in the sidebar as a folder for me to view old emails but doesn't update with new ones.
I also tried setting up one of the accounts again as it's map so will sync with the godaddy account where it is hosted but it keeps telling me the username or password is incorrect. It isn't, I've tried, checked and rechecked but without success.
So, in summary, I need to import the email addresses into the newly installed Outlook 2016 and what do I do if, once they're installed, it continues to tell me the user name and/or password is incorrect?
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