Recovery process is still not allowing me to access my hacked account

Hi my account appears to be hacked after I opened a dodgy email.

The hacker changed my password.

I tried to the password resolve which I used by answering the security question.

Then when I tried to sign into my email it states 'looks like someone is using your account'.

So I can't use the 'verify using the email address' option because the work email address is wrong.

So then I went on and answered the questionaire multiple times to best of my memory and all attemps have been declined.

I can't even provide the account validation numbers because the email address they send them to is wrong!!

Pkeae help, I don't care about the actual account- happy to open another one, i just need all my contacts and some vital private emails.

Regards

Mel.