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较早的帖子，发布于 2013年11月15日。 其中的信息可能已经过时。

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问题 提问于 2013年11月15日
I ASKED DAUGHTER TO SEND EMAIL BUT GAVE INCORRECT PASSWORD.SHE TRIED MANY TIMES TILL ACCOUNT WAS BLOCKED.I HAVE SINCE TRIED TO RECONNECT BUT HAVE RECEIVED EMAIL STATING THAT RECOMMEND I OPEN NEW ACCOUNT .IMPOSSIBLE AS ALL MY CORRESPONDENCE IS IN FOLDERS .I HAVE PHONED MICROSOFT MANY TIMES BUT STILL NO JOY.WHAT DO I DO?

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