Prior to my Windows Live Hotmail Plus subscription expiration date, I can to cancel my credit card due to unauthorized charges. At renewal, I was reminded that I needed to update billing because I received a credit card declined notice on my auto-renewal attempt. At that time, I entered my new card and because the notice said another attempt would be made to charge my card, I thought my subscription was safe. Today I received a confirmation of cancellation.
I'm not sure what it takes to get the subscription aligned with the correct credit card. The notice indicated I could contact customer support to reactivate "If your service term is expired, you must contact Customer Support to reactivate your service." The cancelation notice said "To reach Customer Support, go to https://commerce.microsoft.com, select 'help', click 'Getting help' and then click 'Contact Customer Support'." Following the instructions, the Forum is the only support provided. This is a lot of hoops to try and continue paying for my subscription.
Kindly reactive my subscription.
- Doug
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