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Problem installing Skydrive Desktop (Windows 7)

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归档帖子,发布于 2013年8月21日。 产品:Hotmail(已停止开发)。 其中的信息可能已经过时。

本帖暂无中文翻译,以下为英文原文。

问题 提问于 2013年8月21日

I am trying to install Skydrive desktop on my PC.  It downloads and installs but when I click "Get Started" I get the error message "There was a problem connecting to Skydrive. Please check your internet connection and try again."  But my internet connection is fine and I can't figure out how to resolve this issue. 

 

Here are my details:

 

  • The exact error message: There was a problem connecting to Skydrive. Please check your internet connection and try again.
  • The operating system version - Windows 7
  • The CPU or processor - Intel Core 2 CPU Q8300 @ 2.5GH
  • The amount of system memory (RAM) - 4.0 GB
  • The hard disk size and model - Western Digital 640 GB WD6400aaks-22a7b2
  • The version of software or model of hardware that you’re using and that may be related to the problem - ???
  • The version of virus scanner or malware scanner that you’re using - Norton Internet Security
  • The browser: IE10

 Thanks in advance for help on this perplexing problem!

  

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