问题 提问于 2013年8月24日
Hi,
I've been paying for the add-free version of Hotmail for years. Since the move to Outlook.com I'm increasingly frustrated by the poor performance and, for the first time ever, have actually now signed up for a gmail account as a consequence.
Problems:
- Service downtime and unreliability
- Unable to sign in from my Android phone
- Unable to drag-and-drop emails to folders
- Unable to move emails to folders using the drop-down menus
- Poor performance with non-Microsoft browsers, such as Chrome
On top of the technical problems, you're also offering an unbelievably poor user experience:
- You send me emails about the renewal of my subscription, but no way to contact you about the problems
- You offer feedback through Outlook.com, but state clearly at the top of the form that you won't reply to me
- I try the online live chat option for product support, but there isn't one available
- I try an online chat with general support, who tell me to call 0800 587 2920
- I call the number in the point above, but get disconnected as soon as I select the 'technical support' option
I don't expect the world, I just want:
- The service, which I pay for, to work properly
- To be able to contact someone when I have a problem
My question - who can I contact to discuss the problems I'm having with Outlook.com so that they can be resolved?
Thanks,
Sarah
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