Please help my friend. his email got hacked and he can’t get in to it anymore for long time. ( Kamaxus )

he asked me to help him to verify his email. We can't sign in the email. when we get sign in the damn name email wil up to block us to get access to his email. we fill the blank that hotmail need us to fill to make sure this is the real owner but nothing happens. we can't sign in the same way, so we need your help to take care our problem. please help him. he used this email to play Sign up steam. It can't verify anything. he can't trade item or else. he has to accept his problem that can't be fixed. Microsoft officer help him to solve this.