For about a week I have been locked out of my account. When I logged in Monday, it said they believe someone else might be using my account. I followed the prompts to fill out additional details like animals name, zip code, previous emails sent. It did not work. I did it again. It did not work the second time.
I called customer service. No help.
I was on messenger with customer service. Nothing.
Then I get an email from Microsoft, advising me to just open a new account because I've tried to many times.
I cannot open a new account as I have recently been applying for jobs and this is the email I use.
Today, I log in to see if I can get into my account, AND I am able to get in! Usually it only shows 1 email to send a reset link to, but today it showed my other Hotmail email that I use. I log into that one, click on the link to get into my account I've been locked out of. I update my personal account details and I change my password. Then I log out. When I logged back in, I get the same error message, that someone is trying to use my account, and it NO LONGER shows that there is a 2nd backup email address. So, once again I am locked out!
Please help as this email is very important to my life and finding a job. Thank you!
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