In the past two days, a number of users have complained that the photo email feature is no longer working. After creating a photo email and clicking send, the process starts and then stalls.
At this stage, the following is recorded in the program log:
[13:04:26.65] 17d8 Mail: Zone_MailChk ERROR: (containx.cpp:3808), failed with 0x800CCE05 |
To clear the error, the user must:
1. Disconnect from the Internet (e.g. switch off Wi-Fi or unplug the Ethernet cable).
This will stop the program from trying to send.
2. Remove the message from the outbox (below the account folders in the folder pane).
3. Click Stop in the send/receive progress window.
An error message with code 0x80004004 (ABORT) is displayed.
4. Close the progress window.
Instead of using the photo email feature, users could:
A. Start a new email message from within Windows Live Mail (Ctrl-N), then use either
Attach files to send images as attachments to the message, or
Insert > Single photo to embed images into the message and apply some formatting.
The images will still be sent as attachments, but they will usually be visible to the recipient
in the body of the message.
B. Upload the images to OneDrive, then use the sharing options there to send a link to addressees by email.
Will support staff please confirm this fault and inform users about when they may expect the broken feature to be mended?
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