我要提问
Hotmail

Payment for subscription has been declined – no obvious reason and no means of contacting Microsoft

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归档帖子，发布于 2013年7月25日。 产品：Hotmail（已停止开发）。 其中的信息可能已经过时。

本帖暂无中文翻译，以下为英文原文。

问题 提问于 2013年7月25日

Help - a bit confused here.

 

I pay for my Outlook (formerly Hotmail) e-mail account by direct debit

 

Last month I received confirmation that my subscription had been renewed. However, yesterday, I received an e-mail saying that my subscription had been cancelled. On further investigation I found that the payment had been declined and there is no obvious reason for this (plenty of funds in account etc ...)

 

I need to get this resolved but there doesn't appear to be a way of doing so.

 

Following the advice given  - i.e.

 

To reach Customer Support, go to https://commerce.microsoft.com, select 'help', click 'Getting help' and then click 'Contact Customer Support'.

 

..... does not give me the opportunity to progress this other than posting this question on the forum

 

This is VERY frustrating .... is there any way in which I can resolve this ?

 

I am a UK based user

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Kontakta mig på 0760-464275. Hotmailen fungerar inte och vi har oundgänligt behov. Tacksam för hjälp snarast. Bästa hälsningar Hans Mårselius . mailadr. *** Email address is removed for privacy ***2013年2月26日 Payment declined2013年10月31日 Contacting Microsoft to renew subscription????2013年10月3日