password reset links do not work, links are expired

i have been trying to access my secondary email account for three days now. *** Email address is removed for privacy *** has been hacked. i have filled out the required information to reset the password. when i recive the link to reset, usualy within 3 mins of filling out the form, im told that the link is expired. i need this account to be fixed. when i ask for help im given a generic response of "you need to fill out the required account recovery information"! ive done this countless times and the link that is immediately sent to me comes back as being expired. please someone help.