password reset error

I have been trying to reset my password for several days now and it is not working. I go to sign in with my original email address: *** Email address is removed for privacy ***, than hit cant access my account, request an email for password reset. i get the email link to reset the password, i type in a new password, confirm new password and hut next at the bottom and then get a page saying trouble with service, try again later. i've tried this numerous times! i made sure my computer is up to date and i've tried different internet browsers, but i still cannot reset my password.