Password Issues: Cannot Access 2 e-mail accounts from webtv, even though they are now successfully migrated to outlook.com and are visible to msn staff

I have spent hours on the phone, following all of msn staff instructions verbally and also through their e-mail communications and I still cannot re-set my passwords in order to enter 2 of our old webtv e-mail addresses:

*** Email address is removed for privacy ***

*** Email address is removed for privacy ***

Originally, we had 4 webtv e-mail addresses under our msn.com account.  Two migrated properly, but the above two did not, even though all of our webtv reponses stated that we did everything successfully.